Introduction

At Zenthari Ltd, we are committed to protecting your privacy and handling personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your information in line with the UK GDPR and the Data Protection Act 2018.

1. Data Controller

Zenthari Ltd is the data controller for personal data processed under this policy.

Email: support@zenthari.com

Registered address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

2. Data We Collect

We may collect and process the following categories of personal data:

Identity and contact data: name, email address, phone number
Business data: company name, role, business address, business website and related details
Technical data: IP address, browser type, device data, usage data, referral source
Communications data: messages, emails, call notes, and support requests
Project data (where relevant): content and materials you submit for a project

We do not intentionally collect special category data (for example health data). If you choose to share it with us, we will only process it where necessary and with appropriate safeguards.

3. How We Collect Data

We may collect data:

When you submit forms on our website
During project discussions, consultations, onboarding, and support
Through email, phone, messaging platforms, or direct outreach
Automatically through cookies and analytics tools (where enabled)
Through third-party platforms where you submit your data (for example LinkedIn lead forms or form tools)

4. How We Use Your Data

We use personal data to:

Respond to enquiries and provide quotes
Deliver and manage our services
Communicate about projects, support, and service updates
Improve our website, services, and customer experience
Send marketing communications where you have consented (you can opt out at any time)
Maintain records for invoicing, tax, and legal compliance

5. Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

Consent: for marketing communications and optional subscriptions
Contract: where processing is necessary to deliver services you purchase
Legitimate interests: to run and improve our business, respond to enquiries, and maintain service communications
Legal obligation: for tax, accounting, and compliance requirements

6. Sharing Your Data

We may share your data with trusted third-party service providers where necessary, such as:

Website hosting and infrastructure providers
Email, communications, and scheduling tools
CRM and form tools used to manage enquiries and projects
Analytics providers to understand website performance
Payment providers (for example Stripe) to process payments

We only share data where needed, and we require appropriate data protection commitments from suppliers.

Payments: If you pay via Stripe, your payment details (such as card information) are processed securely by Stripe. We do not store full card details on our servers.

7. International Transfers

Some service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement (IDTA) or the UK Addendum to Standard Contractual Clauses, alongside other risk-based measures where required.

8. Data Retention

We retain personal data only for as long as necessary:

Enquiries that do not become clients: typically up to 12 months
Client and project data: for the duration of the project and any agreed support period
Marketing data: until you withdraw consent or opt out
Financial and tax records: typically 6 years as required by law

9. Your Rights

You have the right to:

Access your personal data
Correct inaccurate data
Request deletion (where applicable)
Restrict processing
Object to processing
Request data portability
Withdraw consent at any time (for marketing)

You can exercise these rights by emailing support@zenthari.com.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

10. Data Security

We take security seriously and use appropriate technical and organisational measures to protect personal data. These may include access controls, secure storage, encryption where appropriate, and supplier due diligence.

11. Cookies and Tracking

We may use cookies and similar technologies to operate our website and understand performance. Where required, we will request consent for non-essential cookies via a cookie banner. You can also manage cookies through your browser settings.

12. Children’s Privacy

Our services are not intended for anyone under 18 and we do not knowingly collect personal data from minors.

13. Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significant impacts.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date.

Contact Us

If you have any questions about this Privacy Policy or your data rights, contact us at:

Email: support@zenthari.com