Zenthari Ltd Terms of Service and Terms & Conditions

1) About us

Zenthari is a UK-based AI services studio providing websites, apps and internal systems, AI automations, audits, and AI content support.

• Business name: Zenthari Ltd
• Registered address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
• Contact email: team@zenthari.com

These Terms apply to your use of our website and to any services purchased from us, unless replaced by a separate written agreement.

2) Definitions

• Client: you, the person or organisation purchasing services from Zenthari.
• Services: any work we provide, including websites, smart websites, apps, CRMs, automations, audits, consulting, content creation, training, and digital products.
• Project: the specific scope of work agreed with you.
• Deliverables: the outputs we provide, such as designs, web pages, content, systems, or files.
• Hosted Solutions: systems we host and operate for you (for example apps, CRMs, automations, smart websites, and AI-integrated sites).
• Order Confirmation: written confirmation of scope and price via email, message, invoice, Stripe payment link description, or proposal.

3) Using our website

You may use this website for lawful purposes only. You must not attempt to disrupt the site, access restricted areas, or misuse any forms, content, or data.

4) Enquiries, quotes, and scope

Information on this website is general and may change.

A Project only begins once scope, price, and timelines are agreed in writing (Order Confirmation). If there is any conflict between these Terms and the Order Confirmation, the Order Confirmation takes priority for that Project.

5) Starting work, deposits, and payment

5.1 Deposits and start of work

Where a deposit is required, we will not begin work until the deposit has cleared.

A deposit secures availability, planning time, and initial work. Unless we state otherwise in writing, deposits are non-refundable once work has started.

5.2 Payment schedules

Payment terms vary by service and will be confirmed in writing. Common structures include:

• Full payment upfront (typically for smaller fixed-scope services)
• Deposit and final balance (typically for builds)
• Monthly subscription or rental (for Hosted Solutions)

5.3 Late payments

Late payments may pause delivery, suspend access to Hosted Solutions, or delay go-live. Repeated non-payment may result in termination (see section 12).

6) Client responsibilities and responsiveness

You agree to:

• Provide accurate information and timely feedback
• Supply required assets (logos, copy, images, access to accounts) when requested
• Ensure content you provide does not infringe third-party rights

6.1 Client inactivity

If you do not respond, provide required information, or engage with the Project, timelines will shift.

To protect both sides, we apply inactivity rules:

• Websites (including simple websites): if there is no meaningful response for 14 days, we may pause the Project.
• Apps, CRMs, automations, and smart websites: if there is no meaningful response for 21 days, we may pause the Project.

If a Project remains paused due to inactivity for 30 days, we may close the Project. Any deposit remains non-refundable where work has started, as time and capacity were reserved and initial work may have been completed.

If you want to restart a closed Project, it is subject to availability and may require a restart fee or a new deposit.

7) Changes, revisions, and scope control

7.1 Revisions

Unless agreed otherwise, revisions are limited to reasonable changes aligned with the agreed scope.

7.2 Change requests

Anything outside the agreed scope is a change request and may be quoted separately or billed at an agreed rate. We will not begin extra work without your written approval.

7.3 Approvals

Once you approve a deliverable or it goes live, further changes are treated as new work unless included in an active maintenance plan.

8) Hosting, maintenance, and subscriptions

8.1 Hosted Solutions

Where a solution is hosted by Zenthari, you are purchasing access and ongoing operation, not ownership of the underlying code (see section 9).

8.2 Cancellation of subscriptions

You may cancel a subscription at any time. Unless required by law, subscription fees are non-refundable once a billing period has started.

If a subscription is cancelled or unpaid, access may be suspended and the solution may be taken offline.

8.3 Uptime and third-party dependency

We aim to provide a reliable service, but availability can be affected by third-party providers (hosting platforms, APIs, AI providers, analytics tools, payment processors, booking tools). We do not guarantee uninterrupted availability.

9) Intellectual property, ownership, and licensing

9.1 Hosted apps, CRMs, automations, and smart websites (licence model)

For custom apps, CRMs, internal systems, automations, and AI-integrated “smart websites”, Zenthari retains ownership of:

• the platform, architecture, codebase, templates, components, workflows, and system design
• any reusable frameworks, libraries, and tooling we already own or develop over time

You receive a non-exclusive, non-transferable licence to use the Hosted Solution for your internal business use while:

• your account remains active, and
• payments are up to date

You do not acquire ownership of the code or IP unless we agree a separate written buyout.

You retain ownership of your business data and content you provide (see section 10).

9.2 Simple one-off websites (transfer option)

For standard website builds that are not a Hosted Solution (for example a simple website without complex AI backend integrations), ownership works like this:

Once paid in full, you own the final website deliverables created specifically for you, excluding:

• third-party tools, plugins, or licensed assets
• fonts, stock media, or services licensed to you or to us
• Zenthari pre-existing components, frameworks, and internal tooling

Optional handover: where agreed, we can provide a code handover for self-hosting. Handover support, migrations, and third-party setup may be quoted separately.

9.3 Buying ownership of a Hosted Solution (optional negotiation)

If you want to purchase full ownership of code/IP for a Hosted Solution, this may be available by negotiation only, and may include:

• an additional fee
• separate written terms
• limitations regarding third-party licences and dependencies

We are not obliged to offer a buyout.

9.4 Portfolio and marketing use

Unless you request otherwise in writing, we may reference completed work in our portfolio (for example screenshots or a short case study). We will not share sensitive data or private system details.

10) Data, access, and exports

You own your data and content you provide.

For Hosted Solutions:

• we may store data in third-party services required to operate the system
• upon termination, we may offer a reasonable export of your data in a standard format where technically practical
• we may delete data after 30 days from termination or suspension, unless we are required to retain it for legal, tax, or security reasons

11) Third-party services and client accounts

Some solutions require third-party platforms and subscriptions. Their terms, pricing, and uptime are outside our control.

Unless stated otherwise:

• third-party fees are billed separately
• you are responsible for maintaining your own third-party subscriptions if required
• we are not liable for service failures caused by third-party providers

12) Cancellations, refunds, and stopping work

12.1 Deposits

Deposits are non-refundable once work has started, unless we state otherwise in writing.

12.2 Client cancellation after work begins

If you cancel a Project after work has started:

• you remain responsible for paying for work completed up to the cancellation date
• we will provide any completed deliverables up to that point once payments due are settled
• any remaining balance for uncompleted milestones may be cancelled at our discretion

12.3 If we cannot continue

If we are unable to continue a Project for reasons within our control, we will aim to:

• provide deliverables completed to date, and
• refund any prepaid amounts for work not yet performed (where applicable)

12.4 Chargebacks and disputes

If you raise a chargeback while we are actively delivering or after delivery has begun, we may pause work and suspend access to any Hosted Solutions until the dispute is resolved.

13) AI audits, consulting, and training

Audits, consulting, and training are advisory services. We do not guarantee specific business outcomes, performance improvements, revenue results, or rankings.

Unless agreed otherwise:

• fees for completed audits, delivered reports, or completed consulting calls are non-refundable
• rescheduling is available with reasonable notice (suggested minimum: 24 hours), subject to availability

14) Content studio services

Where we create content for you (for example video edits, AI creative assets, ad creatives, or marketing content), ownership is handled as follows:

• Once paid in full, you receive the right to use the delivered content for your business marketing and promotions.
• Third-party restrictions may apply (for example platform rules, licensed stock, music, voice, or AI tool limitations).
• We do not guarantee platform approval, ad account outcomes, or performance results.

15) Microservices (logos, brand assets, small tasks)

For logo design, brand assets, and small deliverables:

• work begins after payment clears
• once work begins, fees are non-refundable
• final deliverables are supplied once the agreed amount is paid
• third-party fonts and stock assets may require separate licensing

16) Digital downloads (PDFs, toolkits, prompt packs)

Digital products are provided as described on the product page.

Where instant access is provided, refunds are not offered once the download link has been delivered, except where required by law.

17) Liability

We are not liable for indirect or consequential losses, including loss of profits, revenue, data, or business opportunity.

Our total liability for any claim is limited to the amount paid for the relevant service in the preceding 3 months, unless the law requires otherwise.

Nothing in these Terms limits liability where it cannot be limited under UK law.

18) Privacy

Personal data is handled in line with our Privacy Policy.

19) Changes to these Terms

We may update these Terms from time to time. The latest version will always be available on this page.

20) Governing law

These Terms are governed by the laws of England and Wales, and disputes are subject to the courts of England and Wales.